Minimum System Requirements

Minimum System Requirements

Make Sure You Have the Proper Set-up

Web browser settings:
  • Microsoft Internet Explorer (IE) versions 8, 9, 10, and 11 are supported.
  • Firefox version 27 & 28 is supported.
  • Google Chrome 34 is supported.
  • Note: While we do not anticipate issues occurring with newer web browser versions, TransUnion Direct has not fully tested any browser versions newer than those listed.
  • Your browser must support 128-bit encryption.
  • Be sure that your browser settings check for newer versions of stored pages at "every visit to the page." See your browser help menu for more information about this setting.
  • Cookies must be enabled. See your browser Help menu for more information about this setting.

    E-mail requirements: 
    To ensure receipt of important TransUnion Direct e-mail communications, add the below e-mail addresses to your address book or the trusted senders list in your e-mail program. Spam filters may route e-mails from new senders to a junk mail or spam folder so you may need to check these folders if you are not receiving TransUnion Direct e-mails.

    [email protected]
    [email protected]
    [email protected]
    [email protected] 

    Internet connectivity:
    All users must have Internet access, and workstations must be able to access the URLs listed below. Test your access to TransUnion Direct by clicking on the following hyperlinks: (For admins and digital certificate
    users only) (For admins and digital certificate
    users only) (For administrators only)

    If you are able to reach the applicable sites, your browser is compatible with TransUnion Direct. If you are unable to reach these sites, contact your network administrator.

    User security requirements: 

    • An active TransUnion subscriber code is needed to access TransUnion services.
    • Each user needs an individual User ID and password to log in to TransUnion Direct.
    • For an additional layer of security, subscriber digital certificates can be installed on each workstation for individual users who will access TransUnion Direct.

    Software Settings:
    For optimal viewing, your display setting should be set at 1024 x 768 or greater screen resolution.
    Each workstation should have Adobe Acrobat® Reader® 7.0 and WinZip® software programs installed.

    Hardware Requirements:
    • Pentium Processor
    • Memory: 32 MB of RAM or greater
    • Modem Speed: 56K or greater

    Certified Platforms:
    • Windows 7 Professional

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