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Client Support

STEP 1 of 2:  Update Provide Information
If you are an existing customer experiencing difficulties with TransUnion Direct, you may visit our FAQ  section or use this form to contact TransUnion Customer Support.  To speak with a Customer Support representative immediately, call us at 800-813-5604.

If you are looking for additional information on TransUnion Direct or its available service solutions, please Contact Us. Please do not use this form to request a credit report on an individual or a business.

Please complete all of the required fields, then select "Next."

Please update any incorrect information, then select, "Update." If you would like to return to the previous screen without making any changes, select "Cancel."
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We were unable to process your request. Please make sure you've answered all of the required questions below and click "Next."
 
Contact Information
First Name*
First Name is a required field. Please enter your first name and try again.
Please enter a valid First Name and try again.
Last Name*
Last Name is a required field. Please enter your last name and try again.
Please enter a valid Last Name and try again.
User ID
Subscriber Code
(1234A1234567)
Please enter a valid Subscriber Code and try again.
Please enter a valid Subscriber Code and try again.
Company Name*
Company Name is a required field. Please enter your company name and try again.
Email Address*
([email protected])
Email Address is a required field. Please enter your valid email address and try again.
Please enter a valid email address and try again.
Daytime Phone Number*
Daytime Phone Number is a required field. Please enter a phone number and try again.
Service Issue
Service Issue Category*
Service Issue Category is a required field. A solution must be selected.
Service Issue Description & Details*
(max of 750 characters)
Service Issue Description & Details is a required field. Please enter a value for Service Issue Description & Details and try again.
Text length cannot be more than 750
STEP 2 of 2:  Verify Your Contact Information
Please verify that the following information is correct. If you would like to make changes, select "Edit." If the information is correct, select "Submit."
 
Provide Information
Contact Information
First Name
Last Name
User ID
Subscriber Code
Company Name
Email Address
Daytime Phone Number
Service Issue
Service Issue Category
Service Issue Description & Details